Supporter Communications Manager Jobs

Every childhood is worth fighting for. This is our belief. It drives us. And it inspires our Communications team to drive the NSPCC to be a leading data-driven organisation at the forefront of preventing child abuse and neglect through the collective insights of our data. Join us as a Data Selections Officer and help us make a contribution that makes a difference.

This is an exciting role supporting the Supporter Experience team in delivering an extensive portfolio of campaign selections and supporter journeys across the NSPCC. The team, which sits within the Communications division, is responsible for managing communications with warm supporters. The team works with Campaign Managers to use data effectively in supporter communications, ensuring supporters receive an excellent experience of the NSPCC.

This role will be responsible for planning and delivering supporter journeys and data selections for NSPCC campaigns, based on briefs developed with Campaign Managers and internal teams. This will primarily use FastStats, PeopleStage and Adestra, as well as the Microsoft Office suite.

The successful candidate will have experience of mailing selections and automated journey creation, as well as an understanding of how data can be applied to create complex and tailored supporter journeys using dynamic content, journey logic, personalisation and reporting. The successful candidate will also have strong interpersonal skills and be experienced in developing and maintaining working relationships across various teams.

Join us and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

Duties and Key relationships Marketing and Communications

This is a new role in the Marketing and Communications department and is responsible for the media relations of the Charity.  

PR and Media Relations

• To develop relevant media contacts, as well as contacts in the sector, to maximise the reach and coverage of key communications campaigns as well as wider organisational projects.

• Produce creative copy written for a variety of audience groups which champions and shows best practice of our tone of voice

• Develop and support in house PR roll out

· Work with external PR agency on selected press releases where relevant

· Write press releases in line with campaign launches and key moments

· Develop pitches and news stories and other promotional copy.

· Lead on media briefings that convey appropriate key messages and prepare spokespeople

· Identify and interview case studies and media spokespeople

· Pull together monthly Data Analysis reports with the support of the Marketing and Communications Manager

· Send out weekly coverage reports with the Digital Marketing Officer, monitor external activity (including competitor) and incorporate best practice.

· Analyse reports to identify new opportunities and act up to grow presence in national press by identifying proactive and reactive media opportunities.

· Be part of out-of-hours weekend monitoring rota

Communications

• Maintain the communications calendar

• Research, write and distribute media outreach activities such as press releases, media comments, media briefs, features, blogs and letters to editors

• Be the first point of contact for media enquiries and manage the press office function in a timely manner.

• Maintain library system for press cuttings, monitor cuttings and report on results

• Lead on gathering powerful stories that highlight the impact of childhood cancer on the lives of children, young people and families

• Work closely with the fundraising and digital teams to coordinate and respond to the different needs for case studies

• Maintain a detailed and GDPR compliant contact management system of all case studies

• Work closely with the Digital Team to ensure that all campaigns and content produced is reflected on the website and across social media accounts

Families

• Maintain relationships with current patient families who are sharing their cancer journey stories with the media.

• Produce stories of patient families and share online and social media

• Work with a diverse range of case studies and media spokespeople and ensure they are treated in an appropriate and safe manner.

• Be key spokesperson for families media storytelling

Other

• Contribute to the overall Marketing and Communications function of Children with Cancer UK

• Carry out any other duties commensurate with the general level of responsibility of the post

• Occasional events attendance

• Partnership relationship building

• Manage relevant cases and inboxes on Salesforce

• Marketing Cloud user

• Be part of the Officers forum

Job Title:          Corporate Fundraising Manager

Salary:£35,392 - £42,618 (depending on experience)

Base:Manchester, all roles are office based however there is some opportunity for occasional working from home

The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation.

Everything we do is geared to supporting the renowned Christie hospital to ensure cancer patients receive the highest level of treatment and care and have access to world leading research and technology ensuring they have the best possible experience and outcomes. We provide funding over and above what the NHS is able to provide.

We are looking for a creative, dynamic and adaptable corporate fundraising manager with a minimum of three years’ experience or relevant sales experience to develop and deliver a successful corporate fundraising strategy. You will need to have strong interpersonal skills and significant  experience of delivering pitches and securing new business, coupled with demonstrable success of securing sponsorship and commercial participation opportunities.

You will have a natural flair and genuine passion for corporate fundraising, be a terrific storyteller with  exceptional communication skills to bring this unique world leading cancer centre alive for businesses in an engaging and purposeful way. . Most of all, we are looking for someone whose enthusiasm, innovation and ambition  will match those of the Charity. . As part of a supportive and committed team, you  will be professional in your approach and provide an excellent standard of service for our charity supporters.

The Charity team is responsible for raising millions of pounds each year to ensure Christie patients receive gold standard care and treatment. This includes everything from access to world first clinical trials and receiving radiotherapy in state-of-the-art treatment centres to young adults being cared for in a bespoke age-appropriate centre and being able to offer patients anxiety reducing complementary therapy, or even creative sessions in our art room.

If you want to make a real difference to cancer patients and are ready to rise to the challenge of working for one of the most successful charities in the North West, please email a covering letter and CV to Anna McIntosh, Corporate Development Manager.

About You.

Are you passionate about communicating a message of hope and transformation that will engage current donors as well as recruit new supporters in financing our work to welcome and empower refugees and asylum seekers?

Are you a team player who can work well with others, whilst also being a self-starter who can show initiative?

Are you creative, with a flair for communicating in a way that is striking, personable and engaging?

Are you meticulous in written communication, with a keen eye for grammar, spelling, and structure?

Are you comfortable working digitally, embracing new developments in tech?

Are you an exceptional communicator looking for a new challenge in a supportive, dynamic team?

If that describes you, then you sound like the perfect fit!

Context of the role.

The successful candidate will be guided by the Communications & Fundraising Officer to communicate the experiences of refugees and asylum seekers and demonstrate the impact of Upbeat Communities to our supporters and followers, as well as to new audiences. They will have a positive attitude and love communicating what we do as a charity.

The role can mostly be done remotely; however, it will be required for the candidate to travel to our base in Derby a minimum of 1 day a week to stay connected to the team, and for team meetings and training as and when they occur.

About us.

Upbeat Communities was founded in response to the needs of refugees arriving in the UK and the stories they shared of their lives and their journeys. Through building relationships with those from refugee communities we were able to identify their needs and the best ways to respond.

One of the best resources a refugee can have to help them settle in their new home is a good social network. Relationships and connectedness can help overcome the many challenges faced by those seeking refuge. With this aim, we want to help connect refugees into community.

Our name reflects our vision to see thriving, positive communities where refugees can contribute and make the most of opportunities.

We greet new arrivals with our Welcome Boxes befriending project. We offer free English classes and community activities to help refugees (adults and children) integrate. We empower refugees to rebuild their lives through Host Derby (temporary accommodation), mentoring (careers guidance) and the UK Refugee Resettlement Scheme, which local authorities contract us to deliver. We also empower the local community through awareness raising.

Our organisational values, lived out by our staff and volunteers, are:

We work to WELCOME. We create COMMUNITY. We are inspired to act with INTEGRITY.  We exist to EMPOWER. We are committed to CREATIVITY. We run on RELATIONSHIPS. We are proud to be PROFESSIONAL. We have COMPASSION at our core.

Upbeat Communities' Christian ethos is the motivation for starting and the basis for our values. Jesus's primary message was 'to love your neighbour as you love yourselves'. We seek to embody this by showing love and compassion to refugees who have been displaced by war, conflict, or persecution. Many of our team are Christians but we are eager to build a team that is representative of the diverse nationalities, faiths, and life experiences of the communities we work with.

Main duties and responsibilities:

Content creation

•  Creating written and visual content for social media and our website.
• Finding useful resources, articles, and news to be shared on our website, blog and social media.

Social media and website

•  Day-to-day management of Upbeat’s social media accounts including creating and scheduling content, replying to messages, and interacting with followers.
•  Updating the website with relevant images, statistics, and news.

Supporter stewardship

• Following Upbeat’s donations process, ensure donors are thanked in an appropriate and timely manner, and that all communications are logged on to our database (Donorfy).
• Researching local fundraising or awareness-raising opportunities and events.

Other

• Working with Upbeat’s Communications & Fundraising Officer on larger-scale fundraising campaigns throughout the year, as well as the communication of these campaigns.
• Making an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities.
• Being committed to and working in accordance with Upbeat’s values and ethos, as well as adhering to all organisational policies and procedures.

Person Specification:

We are looking for an exceptional candidate who can demonstrate the following qualifications,

experience and skills.

Qualifications & Experience

• Demonstrable experience of excellent use of the English language, particularly written.
• Experience of a wide range of communications, marketing, and media.
• Experience managing social media accounts.
• Evidence of past written work that can be presented on request.
• Experience of creative work e.g. graphic design, video editing or photography.
• Confidence writing lively, compelling copy.
• Experience of working collaboratively, especially in small teams.

Skills and attributes

• Compassionate and excited to have the opportunity to work alongside refugees.
• Team player who can work well in collaboration with others.
• Excellent use of the English language, with a keen eye for grammar, spelling, and structure.
• Creative.
• Comfortable in connecting and networking with a wide range of people using a broad variety of communication methods.
• Ability to speak about the needs, work, and vision of Upbeat Communities with passion, accuracy, and clarity.
• Well organised and able to manage and prioritise workloads.
• Strong understanding of technology and information systems relevant to the role (e.g. Microsoft 365, Donorfy, Mailchimp, Typeform, Squarespace and Meta Business Suite).
• Calm and consistent manner, able to demonstrate initiative, problem-solve and to work well under pressure.
• Excellent interpersonal skills. Diplomatic, articulate and the ability to forge good working relationships with colleagues.
• Proven ability to write succinct, intelligent, creative copy that can be used for fundraising and communications.
• Meticulous attention to detail.
• Understanding of cultural diversity and the ability to work with people from a range of different cultures.

Other:

• Knowledge of the needs of refugees and commitment to their support, wellbeing and empowerment.
• Commitment to Upbeat Communities’ Christian ethos and values.
• The right to work in the UK.

What we offer as an employer:

We think Upbeat Communities is a great place to work. Here’s what we provide for our staff:

• 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
• Flexible working to promote a good work / life balance.
• Opportunities for continued training and development.
• Annual team retreat to recharge, re-envision and build relationships across the team.
• Regular support and supervision.
• Competitive pension scheme (5% employer contribution matched by 5% employee contribution).

Contract Type

Permanent - St Giles Hospice Shops

Location

Kingstanding

Hours

37.5 Hours (5 days out of 7) Fully flexible 8:55am - 5:05pm trading over 7 days

Annual Salary

£23,166

Review Date

09/05/2024

As a Community Shop Manager for St Giles Hospice you will lead a team of paid staff and volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.

You’ll have great commercial skills, an understanding of why customer service is key and want to be part of a successful team. Ideally you’ll have previous retail management experience, be able to demonstrate strong leadership and have the ability to work with and motivate any team. 

Reporting into a Regional Manager you will be responsible for ensuring that your store runs efficiently and delivers a positive financial contribution to the Hospice. You’ll also have the support of a Regional Supervisor, available to provide encouragement and development of best practice.

The estate includes 22 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy.

Knowledge and experience

Essential

·Good standard of education in English and Maths

·Genuine interest in charity retailing/fashion

·Previous retail/charity retail management or supervisory experience

Desirable

·Local community knowledge

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Proven customer service skills.

·Flexible and be able to adapt to change on a daily basis

·Able to complete physically demanding work in the form of standing for long periods and moving stock

Desirable

·IT and numeracy – Office365/Share point

Personal Attributes

·Strong communicator

·Good interpersonal skills.

·Good time keeping & strong work ethic

·Conducts themselves’ in a professional manner.

·Good organisational skills

·Inclusive and diverse in their approach

·Empathetic

·Team Player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new an Educational Partnerships Manager in Tees Valley with some work in North Yorkshire and County Durham. Prefenece to be in or near these areas when applying. 

Young Enterprise is a national charity working directly with young people, teachers, volunteers, helping young people prepare for their future. This role supports the continued development of YE’s impact by providing young people with opportunities to engage in YE’s enterprise and financial education programmes building vital skills, developing an enterprising mindset, supporting them to build their future and enabling them to make a positive contribution to their community and society.

As Educational Partnerships Manager you will be a key contributor to the regional educational partnerships team, supporting the team to achieve shared KPI’s for the region and the wider organisation.  The role of Educational Partnerships Manager involves working directly with young people and teachers in schools that delivering / supporting delivery of our Young Enterprise programmes.

The Educational Partnerships Manager role will suit someone that is able to work with young people, build rapport and engage young people from a range of backgrounds. You will need to be confident in working within education settings, liaising with school staff, volunteers, and corporate volunteers. This can be a varied role, but a very exciting role as well as very rewarding. Your experience of relationships development and management will help with developing new schools as well as supporting existing school relationships. There is not an exhaustive list but is to provide you with a flavour of the role.

We are looking for:

· A motivated self-starter

· Ability to develop new relationships with range of stakeholders and support existing ones

· Confident and happy in presenting and delivering to large audiences

· Good organisational, prioritising, and problem-solving skills, with the resilience to work effectively under pressure

· Excellent manner, rapport and professionalism with young people

· An understanding or experience of managing relationships with volunteers

· A great promoter and inspirer in helping young people achieve their potential

· Computer literacy with understanding of word, excel, PowerPoint and Microsoft Teams

You'll be working alongside an experienced and passionate small regional team, with a 'can-do' ethos of supporting each other and sharing knowledge across programmes and geographies.

Why work for us?

· People-focussed with a friendly and supportive work-place culture

· An active commitment to equality and diversity

· Access to mentoring scheme with a corporate partner

· Generous holiday allowance of 7.2 weeks (pro rata)

· Access to NHS top-up scheme, for money back on expenses such as dental and optical

· Access to an Employee Assistance Programme

· Cycle-to-work scheme

· Group Life Assurance

This is a home-based role, however, will require significant travel in Tees Valley and some travel to parts of North Yorkshire and County Durham. A DBS will be required. 

To apply, please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity by no later than midnight on 17th May 2024. Please note applications without a cover letter will not be considered.

Social mobility will be at the heart of Young Enterprise’s future strategy, what measures would you take to ensure that those most in need receive the support of our programmes and services? 

Please prepare a presentation of no more than 5mins to outline your approach with young people, educators and business partners

Interviews will take place via Teams on 27th & 28th May 2024.

Although we endeavour to respond to all applications, if you have not heard from us within two weeks of the closing date you should consider your application unsuccessful.

Hours Full Time, 36 hours per week

Salary £27,500 per annum, plus pension and benefits

Location Hybrid, with a willingness to travel to CCT’s office in Northampton at least once a week

The Communications Officer is a key supporting role within the Communications team. The post holder will research, write, and publish content across various channels, liaising with teams across the organisation to help identify content. They will report to the Communications Manager and contribute to the work of the wider communications team, helping to deliver marketing campaigns and the communications strategy. The post holder will have a data driven approach and be comfortable reporting on analytics, whether that’s in relation to PR, social media or on specific campaigns. Excellent verbal and written communications are essential to this role as is the ability to work across all teams within the organisation.

CCT is moving into a new strategic period, which is an exciting opportunity to embed recent audience development research into our work. The post holder will be familiar with audience research and understand segmentation and audience personas.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

If you have any questions, please contact us.

The closing date for receipt of applications is 8am on Monday 27th May.

The interviews will take place on Tuesday 11th and Wednesday 12th June via Teams. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

About the role

• Job Title: Justice Programme Manager
• Location: Remote/Hybrid/Nottingham
• Salary: £40,000 p/a based on 35 hours per week
• Fixed term contract for two years

Headway is seeking a new Justice Programme Manager who will expand the current services to have a greater impact on police and probation services, improving knowledge and understanding and the support offenders with brain injuries receive.
We want someone who can both oversee the existing projects, such as our brain injury ID cards, whilst expanding the services in line with our new strategy, due to launch in the summer of 2024.

What will you do:

• Develop and implement a strategy for Headway’s work within the criminal justice system.
• Work with and develop key relationships across, police, probation services to improve knowledge and systems for offenders with brain injuries.
• Develop new justice related projects, including working with Headway’s fundraising team, to generate new income to expand the services.
• Work with the network of local Headway charities, to expand their work, within the justice system.
• Manage and deliver Headway’s justice related training initiatives.
• Oversee the successful delivery of Headway UK’s Brain Injury ID Card, including the line management of the project lead.

About you

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally, you will:

• Have a passion for improving lives for brain injury survivors, within the criminal justice system.
• Have substantial experience of working within the criminal justice system.
• Be able to operate at both a strategic and an operational level, with experience of planning and delivering a range of projects and programmes.
• Have experience of generating income, from statutory and governmental bodies, such as HMPPS.
• Be an excellent communicator with experience of building partnerships within the criminal justice system.

Benefits

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security 

• Competitive Salaries
• Pension - You’ll be automatically be enrolled into the Pensions People with Headway contributing between 5 – 8%
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

About us

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

Safeguarding

At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a criminal background check and two satisfactory references.

Equality, Diversity and Inclusion

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
Please don’t hesitate to drop us an email if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!

Next steps

• Closing date: Wednesday 15 May 2024 at midnight
• Interview: Thursday 23 and Friday 24 May 2024

Location: Southwark, Haig House Hybrid

Contract Type: Permanent

Hours: Full Time, Monday to Friday

Salary: £41,172 to £42,192 per annum (Inclusive of London Supplement)

Can you drive the execution of complex supporter development campaigns whilst fostering a culture of collaboration at The Royal British Legion?

We’re looking for a passionate and experienced direct marketing professional that thrives on leading, delivering and overseeing multi-channel campaigns and projects.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

As a Supporter Development Manager, you’ll have a crucial role in engaging and developing our existing supporter-base through a range of activity. As well as being a confident project manager, you’ll need to be a strong communicator to engage with a diverse range of internal and external stakeholders to ensure our campaigns hit deadlines and deliver targets.

Understanding your budgets and campaign performance is also a vital part of this role as you’ll play an important part in budget development and management. Our programme is always focussed on further developing and growing our supporter engagement and financial support, so this role requires strong knowledge of audience segmentation, planning in a supporter-centric way and campaign KPIs. It’s also important to understand how we’re compliant and working within all regulations and as well as best practise processes.

With the protection and growth of individual giving and legacies being two of the ‘Three Giants’, this is an especially exciting time for us. You’ll be joining a re-energised team ready to embark on a new focused direction to serve the thousands of beneficiaries who need our help every single day.

We’re looking for a dedicated and enthusiastic team member that will help us drive forward continuous improvement and look for opportunities for our programme. We look forward to hearing from you!

Specialism: This role will primarily lead in our engagement and ongoing development of our regular giving programme. (This includes products like Poppy Supporter as well as other forms of regular donations.)

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: Midday 10th May 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Your role

Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus. As one of two Church and Supporter Care Officers you will bring delight to our donors by successfully dealing with their enquiries as their first port of call. You will also proactively contact supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to supporting for the work of Church Mission Society.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

What you’ll need to succeed

The successful candidate will have proven experience working in a customer/supporter facing environment. Administrative skills are essential and experience in telephoning to get results in a customer care environment is highly desirable.

It is also a requirement for this post holder to be in sympathy of CMS’s values and aims.

Further details can be found in the job description and person specification.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme , of which CMS is a member as part of our commitment to safeguarding. 

Contract type

Permanent

Location

Whittington, Lichfield (Hybrid options available)

Hours

Full time 37.5 (Flexible for the right candidate)

Annual salary

£43,500 to £50,000 depending on experience

Review Date

25/04/2024

Reporting to the Head of Fundraising and leading the wider supporter care team, the Individual Giving Manager is responsible for the end to end Individual Giving Programme. You will help maximise supporter recruitment and development opportunities whilst ensuring long-term growth for St Giles Hospice.

To manage the delivery of the Individual Giving Programme which includes recruiting new cash and regular giving supporters from a variety of multi-channel campaigns and initiatives. To deliver the warm campaigns such as cash appeals, regular giving, raffles and lottery.

To manage the stewardship of supporters through the proactive and effective data management, delivering an excellent supporter experience through targeted supporter journeys. To develop, deliver and proactively manage campaign plans, budgets, and reports for senior stakeholders.

Knowledge and experience

Essential

·Experience of working in third sector

·Experience in a communications and marketing role

·Demonstrable experience individual giving / customer, and donor / customer acquisition, retention and segmentation in a charity / commercial setting

·Track record of successfully managing and developing relationships with individual supporters, customers or clients.

·Experience of successfully developing and implementing a plan for individual giving / customer, and donor / customer acquisition, retention in a charity / commercial setting.

·Knowledge of regulatory environment for fundraising from individuals including data protection, Gift Aid and Fundraising Codes of Practice and regulation

·Experience of and resilience to meeting targets and KPIs.

·A proven track record of success in working with others, managing people, and delivery of high-quality results to deadlines

·Experience of working with data for marketing and analysis purposes

·Good knowledge of data selection, data analysis, insight and application of datasets for maximum success

·Experience of project management, including budget setting and management.

·Experience using Donorflex or a similar CRM database.

·Experience of working with volunteers

Desirable

·Management experience

·Understanding of Lottery regulatory requirements (Gambling Act 2005) and how this applies within a charity setting.

·Experience of running a small or large scale Lottery to include day to day financial management.

Values

Exhibits our hospice values and behaviours

Skills

Essential

·Ability to show resilience in challenging situations.

·Ability to understand when issues need escalation.

·Ability to work effectively as part of a team.

·Ability to maintain confidentiality.

Personal Attributes

·Empathetic

·Team player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Supporter Engagement Officer

Location: Tyndale House, Cambridge (Hybrid working available for the right candidate)

Hours: Minimum 3 days/22.5 hours per week (flexible up to FT hours)

Salary: £28,000 - £32,000 (dependent on experience) & competitive benefits

O.R:  Occupational requirement to be a practising evangelical Christian

___________________________________________________________________________

Do you have experience of engaging and communicating with potential and existing charitable supporters? If so, we would be very interested to hear from you. This is a new and exciting role within a vibrant, ambitious small charity.

Tyndale House is a renowned institute for biblical studies and possesses one of the finest libraries for biblical research in the world. It aims to grow an international research community, to present the value of the Bible at the highest academic level, to resource the Church to understand and trust the Bible, and to promote informed attitudes to the Bible.

The Supporter Engagement Officer will play a key role in engaging, involving and inspiring all supporters of Tyndale House through building excellent relationships via a variety of communication channels. One of our ambitious plans for 2024 and beyond includes a capital campaign to rebuild our 1960s library into a state-of-the-art facility. We are looking for people to work with us to make this vision a reality.

The successful candidate will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional journeys for our community of supporters, ensuring they feel valued and engaged. The role will provide strategic support to the Director of Engagement and work with the communications and development team to ensure that our outputs are cohesive and coherent.

The ideal candidate will have experience in a similar role, ideally within the Charity sector. He/she will be a self-starter, highly motivated and with the ability to work well as part of a team.

There is an Occupational Requirement for the post-holder to be an active, practising, evangelical Christian in agreement with the doctrinal basis of Tyndale House and living in accord with our Ethos Statement (as permitted under schedule 9, Part 1 of the Equality Act 2010).

If you feel this position fits your skills, personality and experience, and playing a role in fulfilling the purpose of Tyndale House appeals to you, then we would love to hear from you.

Please see the attached to read the full job description and our doctrinal basis and ethos statement.

To apply, please send a CV and Cover Letter, outlining your interest and suitability for the post. Please also indicate where you heard about this vacancy.

Closing Date for Applications: Tuesday 30th April 2024 at 12pm (noon) Start Date: ASAP

If you are interested in this position, please apply as soon as possible as we may interview candidates prior to the closing date.

This varied role uses event and programme management skills to deliver excellent service in a fast paced environment within the Christian sector as we advance the work of The Maclellan Foundation, one of the largest Christian family foundations in the USA. The successful candidate will have excellent administration skills, with a minimum of 2 years experience, and will be engaged in the Christian faith and excited by the aims of the organisation.

Objectives/Key Tasks:

To provide event and project-specific administrative support in an accurate, timely and professional manner, including:

• Planning and co-ordinating multiple programmes, to ensure milestones are met to an excellent standard
• Conducting research, assembling and analysing data to prepare reports and documents
• Preparing and editing written correspondence, communications, presentations, publicity etc
• Managing booking and registration processes
• Managing and updating various databases on a regular basis
• Onsite event management; helping set up and run events as well as providing delegate support
• Providing customer service support, via phone and email
• Managing and maintaining schedules, appointments and travel arrangements
• Arranging and coordinating meetings, including minute taking
• Reviewing operating practices and implementing improvements where necessary
• Processing expenses and maintaining project budgets in liaison with the Finance Manager
• Providing administrative support to the Director and all projects and events undertaken by NJC
• Website oversight and any other duties as required 

Please review the full job description and person specification and submit your CV for consideration.

Please note we are reviewing applications regularly and reserve the right to close the post early.

We are looking for a Communications and Engagement Officer with at least two years of relevant experience, who will be able to contribute to our new VCS Capacity Building contract.

Having a good level of experience in producing and designing communications content, excellent copy writing skills with the ability to create clear and compelling content, excellent attention to detail and a strong track record in developing communications which stand out and increase both engagement and awareness.

Someone who enjoys working with the local community and able to use their communication and engagement skills to ensure we are reaching all parts of the VCS community within the Borough of Haringey. Having knowledge of the VCS within Haringey would be an advantage, but not essential.

You’ll have strong digital skills, including Adobe Creative Cloud (or at least InDesign), website CMS, social media and Microsoft O365, with an interest in learning and developing your skills on the job.

The role

MIND in Haringey and its partner Public Voice delivers the Voluntary and Community (VCS) Capacity Building contract commissioned by the London Borough of Haringey. The contract, which runs from May 2024 to April 2027 can be extended for a further four years at the discretion of the Client. The Contract includes the administration and management of the Volunteer Centre and the development and promotion of a Navigation Network (NavNet) knowledge sharing platform, META Workplace.

The Community Alliance team will be located across different sectors of the Borough employed by either MIND in Haringey or Public Voice who make up the consortium partners. Day-to-day management of the Community Alliance service is the responsibility of the Haringey Community Alliance Manager.